is doing business, naturally need to communicate with customers. But how to communicate with customers, this is a technical work. In short, the retail business, retail customers can not communicate with the customer’s language. In fact, the retail and customer language communication is appropriate, to a large extent, will affect the retail. How to communicate with customers in the retail business is a kind of art. The language of the retail households should pay attention to the scientific, artistic, civilized, rich sense of humor and kindness, so that customers feel happy, happy. Here’s a personal suggestion.